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Subscription Terms & Conditions
These Standard Subscription Terms and Conditions ("Standard Terms") govern your subscription(s) to newspapers published by Sabah Publishing House Sdn. Bhd. ("SPH") & distributed by SPH Marketing, irrespective of the delivery platform or means of access. SPH has the right to amend these Standard Terms from time to time by posting any amendments on its website, and you agree to be bound by these amendments.
You must be 18 years old and above to subscribe to our services. If you are below 18 years old, please get your parent or guardian to undertake the subscription.
You also agree to be bound by any specific terms governing payment, subscription fees, minimum subscription periods, entitlements to any gift or premium under any promotion, termination fees and delivery fees which are applicable to your subscription as set out in our application forms for the relevant subscription packages and payment terms you have selected.
SPH has the right to vary subscription fees payable or any other term relating to your subscription from time to time upon giving you at least 15 days' notice.
Please take note that if you have opted to take delivery of the print edition of your subscribed newspapers, the applicable Delivery Fee, once charged, is non-refundable. Delivery Fees are charged by residential type, and will be charged by per subscriber account per delivery address.
You should receive a notification acknowledging your subscription within 30 days of confirming your subscription.
For payments by credit card, your credit card account must be in good standing and remain valid for the charge(s) to be debited successfully. If your credit card has expired, or if you wish to use a different credit card, you must update your profile details and notify us promptly by contacting our Customer Service. If you fail to provide us such notice in a timely manner, SPH shall not be held liable and will not bear any costs or responsibilities.
Your subscription will continue until it has expired and must be renewed by yourself under your own personal account. It shall be your own responsibility to kindly check your registered email regularly.
There will be no refunds for any SPH subscription packages listed on our websites.
SPH may, without prejudice to its rights and remedies, suspend or terminate your subscription without further notice or obligation to you and you may be subject to the prevailing administrative, termination or other fees.
If you experience any issues pertaining to delivery of newspapers (including but not limited to non-delivery of print edition of newspapers), please alert us promptly by contacting our Customer Service no later than two (2) days after the date of the newspaper(s) in question.
In the event of any discrepancies or inaccuracies in your invoice/statement/records relating to the payment for your subscription, you must notify us promptly by contacting our Customer Service – Circulation department no later than fourteen (14) days from the date of the invoice/statement/records for us to, otherwise our records shall be conclusive of the amounts due from you and we will not entertain any disputes in relation to the same.
You confirm that the information provided in your subscription is true and correct at the point of application, and undertake to promptly update your profile or inform SPH if there are any changes to the information provided from time to time.
You agree and consent to SPH & SPH Marketing for collecting, using and disclosing your personal data for the purposes of processing your subscription application and to provide you with the products and services you have requested. These purposes are set out in the SPH Privacy Policy which can be found and which may be amended from time to time.
You agree to Daily Express Rewards Terms and Conditions which can be found at (www.subscriber-dailyexpress.com.my) and which may be amended from time to time. You agree that SPH's decision on all matters or disputes relating to or in connection with your subscription and any matters ancillary thereto (including without limitation payment, delivery, promotions or eligibility requirements) are final and conclusive on you. In the event of conflict between these Standard Terms and the Daily Express Rewards Terms and Conditions, these Standard Terms shall prevail.
SPH has the right to vary or amend any terms and conditions which may apply to your subscription upon notice in writing by posting to SPH's website.
